Question 1

What is individual counselling?

Accepted Answer

Individual counselling is a one-on-one process between a qualified professional and a client. Together, we explore the problem story and navigate our way around it through forming collaborative goals. The hope is to create a safe place where you feel heard, understood, accepted and gain clarity around challenging life situations.

Question 2

What happens in the 15 minutes introductory phone call?

Accepted Answer

As exciting as it is to start something new, it might come with it's own ball of nervousness. The introductory call with our psychologist will help in understanding how the sessions will look like and answer any questions that you might have. The hope is to make you comfortable and support you while you take this new step

Question 3

Where are the sessions held?

Accepted Answer

Currently the individual counselling sessions are happening online via zoom or google meet. Both audio and video call is feasible based on your comfort. We are also providing offline sessions for folks in Ahmedabad, Gujarat.

Question 4

What's the cancellation and refund policy?

Accepted Answer

To cancel or reschedule please contact shubhikawork@gmail.com.
We allow rescheduling of an appointment, free of charge, upto 48 hours prior to the scheduled commencement of a session. Clients desirous of rescheduling their appointments must inform the team at least 48 hours prior to the appointment. A refund will be initiated within 5-7 working days once due notice is given.
However, a request for rescheduling a session arising less than 48 hours to go for the session will be considered a cancellation, and no refund will be made.

Question 5

Privacy Policy

Accepted Answer

Your privacy is of paramount importance to us and we may disclose your personal information only if we are required by law to do so or if you violate our Terms of Service. 
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Question 6

Terms and Conditions

Accepted Answer

By continuing to browse/use this website, and the products therein, you agree to comply with the terms and conditions described in this document
We reserves the right to add/remove/ modify provisions in these terms and conditions from time to time without prior notice
Products & Services offered:
Therapy with qualified counselors
Online psychosocial education
Mental health content
4. Confidentiality: The user, upon accessing counseling services is entitled to protection of confidential information shared with the therapist. Therapy is a safe space, and the right to confidentiality is an integral part of this safe space. The conversations between a therapist and client constitute privileged information, meaning that the contents of these interactions are not revealed to anybody.
	Limitations to confidentiality include:
a. Information disclosure in cases of imminent danger to self/others: When there is evidence of threat or harm to self or others, therapists are required to disclose such information to the Emergency Contact shared by the client and/or law enforcement agencies to help prevent loss of life
b. Disclosure to nominated representative (if applicable)
c. Disclosure to statutory authorities: In the rare event that a statutory 		authority like High Court/Supreme Court/ Board or other authorities warrant disclosure of privileged information in order to ascertain the client’s mental status
d. Disclosure of information to other healthcare providers like psychiatrists, GPs etc. to inform and facilitate treatment
e. Disclosure in the interest of public safety and security
Only such information as is relevant for safeguarding life will be shared with legal authorities, if the contingency arises. As far as possible, every attempt will be made to discuss the step of disclosure to the emergency contact with the client beforehand.
Our confidentiality policy is in accordance with the Mental Healthcare Act, 2017 and is subject to change to reflect changes in legislation and/or policy
5. Disclaimer: Online therapy is not advisable if you are in acute distress. Please contact your nearest hospital if you are feeling suicidal or at risk of self-harm.
6. Payments: By agreeing to use this platform, the user agrees to pay all applicable charges prior to accessing the services offered herein. For more information on the payment, cancellation and refund policy please refer to the Payment section
7. Privacy policy: Usage of the platform and website is subject to our privacy policy. Please read the privacy policy carefully.We reserve the right to add/remove/modify the provisions of the same without prior notice

COUNSELLING PSYCHOLOGIST

Shubhika Agarwal

Frequently asked questions